Your own dedicated customer success account
You’re not alone: your customer success account is there to help you reach your goals and improve your social impact projects. From how to use the tool to the best way to how to improve your ROI, your CS account is available to give you tips, best practices and answer your questions.
Keeping you satisfied
Our customers have unique challenges that require a high degree of expertise in a specific subject. The customer success team has been trained to provide insights on how to tackle complex processes.
Focusing in efficiency
Our customers are mission driven and should stay busy with things that matter the most for them. This is where Optimy plays a big role to assess performance regarding efficiency.
We are always there for our customers, of course. But using Optimy is intuitive and easy so we also want to make sure that every user gets hands-on training in order to master the platform autonomously.